Existing clients may submit a ticket to our support team below. Once your ticket has been submitted, we will get back to you within 1-2 business days.
- We will respond to tickets from identified client contact emails only.
- High priority tickets are designated for items impacting payroll, or other critical functionality of the system.
- Some tickets may require additional research and escalation, but it is our goal to address your inquiries as promptly as possible.
For us to provide the best support, please include the following information in your request:
- Identify whether your request is payroll impacting, which means it is causing errors in a live payroll run.
- Module impacted, i.e. Time, Payroll, Tax, Human Resources, Benefits, etc.
- Details regarding your request, problem, or question, including examples, if applicable.
- Attach any screenshots or supporting documents.
Create a support ticket by clicking below, or emailing us at firstname.lastname@example.org.