White Paper
Overview
With operations dating back over a century, a U.S.-based minerals manufacturing company had built up a complex mix of legacy systems and manual workarounds. Payroll and timekeeping were handled separately, relying on outdated platforms, closed servers, and heavy IT intervention. Reporting was inconsistent, support was unreliable, and system limitations were beginning to impact business efficiency and leadership confidence.
To modernize their approach, the company turned to Collaboration Software Partners (CSP). Through a unified solution and a deeply involved implementation team, CSP helped the organization reduce technical overhead, restore data accuracy, and transition away from outdated practices. What began as a technology upgrade became a foundation for long-term operational trust.
The Challenge
After 150 years of operation and ownership changes, the organization had inherited a patchwork of systems and processes. Timekeeping and payroll were managed separately with outdated tools, including a closed-network timeclock system that the vendor was phasing out. As a result, even basic functions like approving timecards require on-site access and manual IT support.
Meanwhile, HR lacked control and visibility across key processes. Reports generated from the system were inconsistent, and multiple users pulling the same data could receive different results. A bundled service contract included modules the company didn’t use, driving up costs without added value. Internal BI teams spent valuable time bridging gaps between systems to keep things running.
Key Hurdles:
- Outdated, Disconnected Systems: Timekeeping and payroll ran on legacy platforms with manual data exchanges.
- Lack of System Integrity: Reporting outputs were inconsistent and unreliable.
- IT and BI Dependency: Routine tasks required frequent support from non-HR technical staff.
- Limited Flexibility: High-cost packages bundled with unnecessary features.
- No Remote Access: Management couldn’t approve timecards unless physically on site.
A Tailored Solution
CSP led the implementation of a fully integrated HR, timekeeping, and payroll platform that simplified operations across the board. The new system was designed around the company’s actual workflows, eliminating legacy limitations while supporting compliance and ease of use. With a dedicated team guiding every step, the project stayed on time, on budget, and delivered measurable impact.
Employee Impact
While the old system functioned well enough for frontline users, it lacked flexibility. The
new solution allowed managers to approve timecards remotely, improving speed and
reducing bottlenecks. On the backend, HR teams gained more autonomy, and employees
gained trust in a system that worked reliably and efficiently.
Implementation Excellence
From sales to go-live, CSP acted as a true partner, offering guidance, transparency, and momentum throughout. When the client team hit moments of analysis paralysis, CSP applied just the right level of pressure to keep the project moving. Despite complexity and expected bumps, the implementation stayed on track and was delivered with precision.
The Result?
A fully integrated, cloud-based HR and payroll system that reduced cost, eliminated unnecessary complexity, and gave leadership new confidence in their teams and tools.
