Get To Know Our Business

When you’re in the process of evaluating HCM providers it’s important to ask the right questions to make an informed decision before choosing the best company for your business. Below are some helpful industry questions we recommend asking all HCM providers during your evaluation phase that will help you succeed.

• What type of implementation approach does CSP take?

  With CSP you won’t have to deal with poor implementation that leaves you frustrated and unsure of the integrity of your next HCM application. CSP takes a collaborative based approach to implementation that follows a methodical testing structure. This approach provides our customers with a deep understanding of how to operate within our application and to best leverage its functionality. We instill true confidence that every element of your HCM application is set up and configured correctly to meet your organizational needs.

• What is CSP’s transition process from implementation to support?

  Forget about issues or gaps in transitioning from implementation to support. At CSP, there is no transition as the same team that implements you is also the same team that supports you for the life of the relationship. This provides support with an intimate knowledge of both your organization and your application’s configurations for the best support experience possible.

• How does CSP handle support after implementation?

  We are always here to help. At CSP, we don’t have 1-800 numbers or a maze of extensions. Our customers have direct access to their support team via phone, email, and text for all urgent issues. We also provide a standard email support ticket system for anything routine or non-urgent with a 24-hour response time.

• Is the CSP support team the same as the implementation team?

  A common pitfall of the “Direct Providers” is what we call “Over Subscription”. Over subscription occurs when the number of customers being sold is not proportional to available implementation and support bandwidth. This causes implementation and support teams to become overworked which leads to consistent poor service and turnover. At CSP, we avoid this by assessing the size and number of customers we bring on each year. This in turn, determines how many additional service team members we then hire for the subsequent year. Having a service team that grows in conjunction with our client base not only reduces turnover, but it maintains the ability for our team to offer our highly personalized level of service.

• How does CSP combat customers feeling more knowledgeable than solution experts during initial evaluations?

  With the average tenure of service reps being 18-24 months, this is very common with the “Direct Providers”. Their training and experience is also almost always limited to just the application. At CSP, our service team members come with a minimum of 5 years of robust industry experience with some having over 25 years of experience. The majority of our service team members were also customers of HCM applications at some point in their careers. This equips them with a unique understanding of problems and issues from the customer perspective. These robust HR/HCM backgrounds also allow us to serve as true consultants going above and beyond typical service requests.

• How does CSP’s solution simplify and streamline data management?

  With CSP you won’t find yourself working with a “clunky” platform that requires you to enter the same data in multiple areas. Our HCM/HRIS application, UKG Ready^®, is a true single application that’s unified rather than integrated for one source of truth. You’ll never have to enter data twice in our platform and all our functional modules work together in real-time as one application. This reduces the amount of administrative burden put on customers, so the application works for you rather than you having to work for the application.

• Is CSP's HRIS/HCM application uniquely tailored to organizations, or is there a lot of configuration that has to be done?

  Our enterprise level application, UKG Ready^®, has a deep level of functionality and configuration that’s leveraged differently by each of our customers. We build our application around your organization rather than your organization having to build itself around us. This provides us the ability to cater to customers of any size and industry with unique complexities and processes.

• How does CSP scale as our organization grows?

  With CSP's single cloud-based platform you never have to worry about your organization out growing the functionality of your HCM system. With our application, UKG Ready^®, scalability is one of our strongest attributes. Our application is applicable to companies as small as 250 employees and as large as 5,000+ employees. With its deep and wide breadth of modular driven functionality, our application can grow as our customers grow through activating additional modules and functionally as the needs of the organization changes.

• Does CSP practice financial transparency?

  You won’t be confused or misled by pricing, experiencing surprise increases or “hidden fees.” At CSP, we provide the most transparent pricing possible and review each element of our deployment that has associated costs. None of our fees are ever hidden and we lock in our agreed upon pricing for the duration of your contract, creating trust and peace of mind for our customers.

• What makes CSP different than publicly traded direct providers?

  CSP operates as a privately held HCM company not driven by corporate quotas and or satisfying public shareholder value. Our team has an emphasis on placing the customers’ needs first while developing a mutually beneficial, long-term relationship based on integrity.