Transforming HR and Payroll Operations in a Global, Mission-Driven Foundation

Overview 

With a mission rooted in civil society, education, the environment, and local community
support, a globally recognized nonprofit was struggling to manage HR and payroll across its offices in the U.S., England, and South Africa. The organization relied on outdated systems that created inefficiencies at every turn. Onboarding was slow and manual, international requirements complicated payroll, and employees lacked easy access to critical information. A lean HR team was left juggling it all without the tools or support to scale effectively.

Collaboration Software Partners (CSP) stepped in with a modern, integrated solution and a
hands-on partnership approach. Together, they built a system that streamlined operations, reduced manual workload, and delivered a more seamless experience for both HR and employees, all while supporting the organization’s global mission. 

The Challenge

The foundation had relied on a legacy HR system for over two decades. This outdated
platform lacked functionality, rarely received updates, and provided minimal support.
Employees struggled to access their information, HR faced constant follow-up tasks, and
processes like onboarding and benefits enrollment were paper-based and inefficient.

The organization needed more than just new software; they needed a dedicated partner
who could understand their culture, adapt to their pace, and equip their small HR team to
operate with greater impact.

Key Hurdles:

• Administrative Burden: Paper-based onboarding and benefits processes required excessive manual work.
• Outdated Technology: Legacy system with limited updates and a single support contact for an entire region.
• Global Complexity: International payroll and compliance needs added significant operational strain.
• Small Internal Team: A three-person HR department responsible for wide-ranging tasks from recruiting to compliance.
• Communication Gaps: Lack of clear tools to help staff understand and adapt to new systems and processes.

A Tailored Solution

The foundation partnered with Collaboration Software Partners (CSP) to implement a fully integrated HR and payroll platform. The partnership went beyond system configuration as CSP delivered strategic guidance, hands-on support, and tailored training aligned with the foundation’s structure, mission, and internal culture.

Employee Impact 

Employees quickly adopted the new system thanks to its intuitive interface and accessible
training resources. They now manage critical HR tasks independently, such as updating
personal info, requesting time off, or reviewing pay stubs—reducing reliance on HR staff
and improving satisfaction.

• 95% onboarding completion within the first week of hire.
• 98% of benefits enrollment completion in the first year with no follow-ups needed.
• Dramatic reduction in support requests and confusion related to payroll and benefits.

Implementation Excellence

While implementation required extensive data cleanup and preparation, CSP ensured a smooth experience from onboarding to go-live. The foundation was supported throughout the process with responsive service and training that gave internal teams the confidence to navigate and manage the new platform.

• Hands-On Training: Equipped the HR team to manage future changes with minimal reliance on outside support. 
• Ongoing Support: Continued after launch, including proactive updates and platform enhancements. 
• Improved Communication Support: CSP collaborated with the foundation to clarify messaging during rollout, helping staff better understand the changes and adopt the new system. 

Why CSP?

CSP stood out not just as a technology provider but as a true partner. The team took time
to understand the foundation’s values, structure, and pace of change, and offered
expertise, empathy, and long-term support to fit their needs. Unlike other vendors that
deliver a platform and move on, CSP remained engaged well beyond implementation. 

This level of partnership and personalization is rare, and it’s what continues to set CSP apart.

The Result? 

A streamlined, integrated HR and payroll system that empowers both the HR team and employees. The foundation now operates with greater efficiency, improved compliance, and a stronger internal infrastructure.